AlpineRemote® Deposit
Save Time and Money!
Why spend valuable time and gas to take your check deposits to Alpine Bank when you can make your check deposits right from your desk? AlpineRemote Deposit brings the bank to you and provides faster access to your deposits. Quickly and securely process check payments from your desk using one of our check scanners.
- Receive same-day credit until 6:00 p.m. on business days.
- Reporting functions can be exported to Excel.
- Your local Alpine Bank provides hands-on training and support to your staff.
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Single Feed Check Scanners
Digital Check - CheXpress CX30
- Suitable for 30 documents per minute
- 1 Year Standard Manufacturer Warranty
Epson Capture One
- Suitable for up to 50 check per day
- 2 Year Standard Manufacturer Warranty
Multi Feed Remote Deposit Scanners
Panini Vision X 15dpm
- Suitable for 30 to 100 checks per day
- Auto feeds 25 check
- 1 Year Standard Manufacturer Warranty
Epson CaptureOne 30/100
- High volume scanner up to 300+ checks per day
- Auto feeds 100 checks and images, both sides in one pass
- 2 Year Standard Manufacturer Warranty
Digital Check – Teller Scan TS240
- Multi Feed 50 checks per minute, 100 item batch feed, includes inkjet and franker
- 1 Year Standard Manufacturer Warranty
SmartSource Elite 55dpm
- High Volume Scanner up to 300+ checks per day
- Auto feeds 100 checks and images
- 1 Year Standard Manufacturer Warranty
Panini Vision X 50dpm
- Suitable for 30 to 200 checks per day
- Auto feeds 50 checks
- 1 Year Standard Manufacturer Warranty
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Online Card & E-Check Payments?
Does your business have a need to take online payments? With AlpineRemote® Online Payment you can securely accept e-checks and card payments or donations online. Learn more
Need Help?
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Getting Started
First Time Logging in to AlpineRemote Services:
- From the top of any alpinebank.com page, click on Logins, then click on AlpineRemote Services (located under Additional Logins)
- Login with your user credentials provided by your Commercial Banker.
- Once logged in, you will be prompted to create a new password and a security question.
(Password requirements: at least eight characters in length, contains at least one upper case letter, with one lower case letter, and one number).
Install Check Scanner Software
Please see the following guide: Scanner Installation User Guide
Please Note: Administrative rights will be required in order to install the scanner software on the PC.
System Requirements:
Windows 10: Microsoft Edge or Google Chrome.
.NET Framework 4.8
AlpineRemote Agreement
USER MANUALS
Remote Check Depositing:
AlpineRemote Deposit User Guide (Quick Guide)
Getting Started Online
Scanner Installation
Epson Scanner User Guide
Add a New User
Reports
Manage Your Deposits
Deposit Results Report
Panini Troubleshooting Guide (Black lines on check images)
Frequently Asked Questions
Can the check scanner work on a different computer?
No. Scanner-specific drivers must be installed on each computer in which the scanner will be used. If the scanner is moved, or computers are changed, drivers must be installed before the scanner will work.
Do I need to clean the check scanner?
Yes. Scanner maintenance is critical for successful scanning. The maintenance includes cleaning the rollers, camera, and changing the ink cartridge when needed. Please contact your Alpine Bank eBanking Specialist for assistance and/or supplies.
How do I send a remote deposit?
For step-by-step instructions, please see the AlpineRemote Deposit User Guide.
When are the cutoff times to send a deposit for processing?
Remote deposit files are submitted for processing on business days, excluding federal holidays, based on the following cutoff times: 8:00 a.m., 10:00 a.m., 12:00 p.m., 2:00 p.m. 4:00 p.m. and 6:00 p.m. Mountain Time. Remote Deposits sent after 6:00 p.m. (MT), or on weekends, or federal holidays, are submitted for processing on the next cutoff time at 8:00 a.m. the following business day.
Can I deposit a foreign check, or a counter check?
No. Foreign checks and/or counter checks may not be remotely scanned for deposit. These checks will reject and will not post to the account.
What Do I Do With Checks After Scanning Them For Deposit?
Physical checks must be stored for a period of 30 days in a secure, preferably locked, location until they are destroyed.
You may verify the status of a deposit by logging into the AlpineRemote Merchant Portal and reviewing the Deposit Results Report:
- Click on the Reports tab, and select the ‘Deposit Results’ link
- Select the date range, then click ‘Get Deposits’
- Check the Deposit Status column for deposit details
What are the most common Deposit Status types?
Deposited – The deposit has gone through the keying and balancing process and is in approved status until the next scheduled file cutoff time.
Open – The batch is still open to scan checks and must be closed for the deposit to be submitted.
Deleted – The user deleted the batch before it was submitted. The batch will not process and must be rescanned again into a new batch.
Rejected – the system has rejected a deposit (ex. file did not balance, or a check was scanned twice).
Tip: Compare Your Count and Your Amount against Received Count and Received Amount. You must rescan the deposit with the correct check count, and the correct total deposit amount. In the example below, Your Amount was off was off by $0.05 from the Received Amount.
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