First Time Logging in to AlpineRemote Services:
- From the top of any alpinebank.com page, click on Logins, then click on AlpineRemote Services (located under Additional Logins)
- Login with your user credentials provided by your Commercial Banker.
- Once logged in, you will be prompted to create a new password and a security question.
Password requirements: At least one uppercase letter, at least one lowercase letter, at least one number and at least one special character (e.g., !@#$%). Password cannot be username.
Install Check Scanner Software
Please see the following guide: Scanner Installation User Guide
Please Note: Administrative rights will be required in order to install the scanner software on the PC.
System Requirements:
Windows 10: Microsoft Edge or Google Chrome.
.NET Framework 4.8
AlpineRemote Agreement
CloseCan the check scanner work on a different computer?
No. Scanner-specific drivers must be installed on each computer in which the scanner will be used. If the scanner is moved, or computers are changed, drivers must be installed before the scanner will work.
Do I need to clean the check scanner?
Yes. Scanner maintenance is critical for successful scanning. The maintenance includes cleaning the rollers, camera, and changing the ink cartridge when needed. Please contact your Alpine Bank eBanking Specialist for assistance and/or supplies.
How do I send a remote deposit?
For step-by-step instructions, please see the AlpineRemote Deposit User Guide.
When are the cutoff times to send a deposit for processing?
Remote deposit files are submitted for processing on business days, excluding federal holidays, based on the following cutoff times: 8:00 a.m., 10:00 a.m., 12:00 p.m., 2:00 p.m. 4:00 p.m. and 6:00 p.m. Mountain Time. Remote Deposits sent after 6:00 p.m. (MT), or on weekends, or federal holidays, are submitted for processing on the next cutoff time at 8:00 a.m. the following business day.
Can I deposit a foreign check, or a counter check?
No. Foreign checks and/or counter checks may not be remotely scanned for deposit. These checks will reject and will not post to the account.
What Do I Do With Checks After Scanning Them For Deposit?
Physical checks must be stored for a period of 30 days in a secure, preferably locked, location until they are destroyed.
You may verify the status of a deposit by logging into the AlpineRemote Merchant Portal and reviewing the Deposit Results Report:
- Click on the Reports tab, and select the ‘Deposit Results’ link
- Select the date range, then click ‘Get Deposits’
- Check the Deposit Status column for deposit details
What are the most common Deposit Status types?
Deposited – The deposit has gone through the keying and balancing process and is in approved status until the next scheduled file cutoff time.
Open – The batch is still open to scan checks and must be closed for the deposit to be submitted.
Deleted – The user deleted the batch before it was submitted. The batch will not process and must be rescanned again into a new batch.
Rejected – the system has rejected a deposit (ex. file did not balance, or a check was scanned twice).
Tip: Compare Your Count and Your Amount against Received Count and Received Amount. You must rescan the deposit with the correct check count, and the correct total deposit amount. In the example below, Your Amount was off was off by $0.05 from the Received Amount.
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